What time are check-in and check-out?
Check in begins at 2pm and check out time is by 11am.
If you check out later there will be additional fees.
Do you accept card?
No, we are a cash only facility. Please note that Santa Cruz is a remote location with no road access and no ATMs. Please plan accordingly as we only accept cash as a form of payment and do not accept credit cards.
Do you have a communal kitchen?
No, we have a licensed restaurant on property so our kitchen is closed to guests.
Therefore, no outside food or drinks may be consumed on property.
What do you offer to eat at your restaurant?
We have a bunch of delicious options for breakfast & lunch, then our yummy 3 course family style dinner.
We try our best to accommodate any dietary restrictions – but if you’re unsure, just send us an email!
Do you have age restrictions?
Yes, guests must be 18 or older.
Can I make a reservation for a group?
Yes, you can make reservations and inquiries for groups right here!
Where can I see availability & make a booking?
You can see all of our available rooms & prices right here!
What identification do I need to check in?
We require your passport at check in or a Guatemalan DPI.
Do you have 24 hour reception?
We do not have a 24 hour reception. Reception hours are from 8:00 AM – 9:00 PM.
What’s the deal with Family Style Dinner?
Our 3 course family-style dinner begins at 6:00PM – starting with 1 hour of unlimited free cerveza, with dinner served at 7:00PM.
Sign up is by 3:00PM on each day of your stay. If you will be arriving after 3:00PM, contact us!
What’s your cancellation policy?
Please note that we have a 3-day cancellation policy.
You will receive a full refund if your booking is canceled at least 72 hours or more prior to the check-in time on the day of your arrival (14:00/2 PM).
If you do not let us know at least 3 days in advance, this will result in NO refund of your payment.
However, please be advised, this does not apply to reservations made for the Lakehouse. All reservations for the Lakehouse are FINAL. There will be NO refunds or changes once the payment for your reservation has been made.
Are dogs allowed?
We do not allow any outside pets – regardless whether you’re just visiting for the day or if you’re staying the night.
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